Acknowledged as the world’s leading authority on Real Estate Advertising and Customer Service, Ian Grace worked and researched in England, South Africa, and the USA for 16 years. Since 1994, he has conducted his Advertising and Customer Service training worldwide.
As an International Real Estate Speaker, he has been invited to speak at the Realtors Conference Expo in USA 9 times, being the only person outside North America invited more than 4 times and has also spoken at National and State Conferences in Canada, UK, New Zealand and Australia
He has had real estate advertising and customer service articles and videos published internationally since 1998, and is a regular columnist for both Realtor mag online, USA and REM, Canada, with publications also in UK, South Africa, New Zealand and Australia.
His book, '3600 Real Estate Customer Service Ideas' is Number 1 worldwide, and he has helped set up over 200 small businesses in Australia, with a documented 91.5% successful outcomes through the Federal Government's New Enterprise Incentive Scheme.