The Rental Disputes Centre (RDC) in Dubai launched the Rental Good Conduct (RGC) Certificate service, a first-of-its-kind initiative that is aiming to enhance trust between landlords and tenants, and reduce the rates of disputes between them.

According to the Dubai Land Department, HE Judge Abdulqader Mousa, Director of the RDC at DLD, said, "The new service implements the initiatives offered by the Centre to reduce rental disputes and was initiated following the monitoring of several cases where a tenant rents a unit and only pays the first instalment of the agreed total cost. At the end of the contract, the same person rents another unit and repeats the act in other properties, exposing the leaser to severe losses. This service will assist real estate management companies in finding rental information of a person they intend to contract with and avoid such mishaps."

Mousa added, "There are many benefits to this service: on one hand, a customer can inquire whether or not a rental case was filed against them to avoid being subjected to a sudden legal implication, travel prevention, or seizure of their accounts and property. On the other hand, it allows leasers to inquire about a person, and whether a rental case was filed against them, allowing them to make their decision on whether or not they want to sign the contract based on accurate information. In addition, it also allows tenants to inquire about the leaser and whether they are known to cause legal problems with tenants."

Mousa confirmed that the data is provided without violating the laws of confidentiality. The service provides information according to mechanisms that have been subjected to careful review and is available to inquire about both individuals and companies.

The service can be obtained via phone by downloading the RDC application from Apple Store or Play Store, click the RGC Certificate service icon, and then choose one of three options: inquiry on tenant, inquiry on leaser, or inquiry on request status.

Mousa concluded, "The main objective for establishing the RDC was to simplify procedures for all parties in regards to the rental contract, spread awareness among them, and reduce disputes, especially by defining each party's duties and rights and how best to comply with relevant laws and legislation. The figures issued by RDC indicate that the number of dispute cases continues to decline which confirms the success of our mission and the achievement of the goals for which RDC was established. It is certain that these initiatives will contribute to the establishment of a transparent and safe real estate environment that supports Dubai Plan 2021 which consolidates the Emirate's position as the ideal destination for living, working, visiting, and investing."

Source: Dubai Land Department

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